Estimated Shipping Timelines

     Orders placed Monday through Friday will usually ship At the second business day. All other orders will be held until the following business day. Any products that are currently back ordered will be shipped within 1-4 business days, but may be delayed up to one week.

     We offer shipping via the DHL or the YANWEN Express or the Airmail small packet to all over the world. Once your order has left our warehouse, you will receive an e-mail including an official tracking number.

 

Free Shipping Offers

     If your order exceeds a certain amount, as periodically advertised on our sites, you may qualify for free shipping. For example, we may offer free shipping on orders over $200. Free shipping offers are applied to the order total after any promotions or credits are applied. If this option is available, you will see it advertised on our sites and the available free shipping method will be pre-selected at checkout for your convenience.


Shipping Restrictions by Location


     We can’t ship certain products into some locations because of local regulatory restrictions or restrictions from our Brand partners. 

Shipping Restrictions by Delivery Method

       Certain hazardous or flammable products, like those containing lithium batteries or compressed air, can only be shipped via ground delivery and are only able to be shipped to Some of the country.

International Shipping

      We can sell and ship about all of the goods internationally, depending on the destination and product. 

      Still have questions? Contact one of our gearheads on Live Chat .

Delivery Method Selection:

Most orders leave our warehouse within 2~4  business day, unless the items you ordered are back-ordered. The delivery time after it leaves our warehouse depends on the delivery method you select. All delivery methods available for your order are displayed when you click the drop-down list on our checkout page. The lowest cost methods appear at the top of the list. Here is some information to help you select the method that's best for you. Click a delivery method to see details:

Air Mail  Small  Packet   (based 6$ ship to all over the world)

DHL Global service

Air Mail  Small  Packet:

   This shipping method is available to shipments of All over the world. The limited is the product is weight less than 1.80kg,if your order is key blanks ,and you don't want to pay expensive Global shipping cost ,then use this way is the best choice ,the shipping cost is frist 100g 6$ ,and add each 100g add only 1$ .each key blanks is only 30g .Tracking numbers are Input on the web the day your order ships. You can enter the tracking number at http://www.17track.net/en , but with US Postal shipments the tracking number only reports when the shipment is delivered and does not provide any tracking information while in transit because the package is not scanned at any distribution facilities. Delivery times are not guaranteed, but it is always use 12~ 20days to your country . customer  can tracking on CHINA POST website also,some of the country can tracking on the destination country post office web.

DHL Global service :

   This service offers guaranteed delivery to all over the world. If your package is not delivered ,The DHL will hold it at DHL office and try best to contact with you ,until you are pick it up .Most orders ship within 2~3  business day. However, orders placed at Friday afternoon will be shipped at sunday.Because the DHL in my city is not work at saturday . Orders for items not in stock will ship when the item becomes available to ship. Delivery times are not guaranteed during the Christmas season. Packages are handled by DHL all the way from our warehouse to your address.

Tracking: The package is tracked by DHL all the way from beginning to end and at every point in between. If your package has already shipped, you can track it now by clicking here. From the time the package leaves our warehouse, it takes about 24 hours before it is trackable online. Your tracking number will input on the web the same day your order ships. All shipment tracking numbers are also available on our website by logging into your account and checking your order status. in this webpage www.keymam.com/orderlist.asp ,click your order number ,and input your E-mail address as password, than you can see the order tracking number.

Benefits: The benefits of using DHL Global service is that your delivery time is guaranteed . In many cases, packages are delivered in less than 7 business days. If no one answers at your address when DHL attempts to deliver your package, they will call you ,and arrange time to deliver it again , If your phone number not available , they will send information to sender via sender's city DHL office . This allows your package to get delivered faster. If you prefer to have the driver deliver only when someone is available to receive it, then just add that note to your order in the comments section on our checkout page. Please note delivery times are not guaranteed during the Christmas season.

Availability:  We use hongkong dhl dealer to send the dhl packet, before we the packet arrived hongkong dhl center , we can take a  reference tracking number ,this number can not tracking before the packet arrived hongkong dhl center , after the packet arrived hongkong dhl center, we can use this web page to tracking the reference number  www.dhl.com/en/express/tracking/shippers_reference.html  (Track Using Personalized Shipper's References),at this time. we can take a new tracking number from dhl ,we will input to the web at same  day, please login to see the new tracking number , new tracking number can tracking on normal dhl page .This service is available to All over the world.
   From the day which the packet  arrived the hongkong dhl center,The package arrive your city always with in 7 days ,Aisa with in 3 days.USA with in 5~6 days,Europe county with in 7~10 days. This service only delivers to street addresses, not to PO Boxes. There is no weight limit for orders shipped by DHL Global service. Packages are picked up and delivered only on normal business days and sunday afternoon , not on saturday. If your delivery has to be there fast,then DHL Global service is the best choice. If there are any problems with the delivery of your order, please contact us. We will resolve your problem and work with DHL to get your package delivered. And you can contact contact DHL directly use your tracking number. The internet tracking website is http://www.dhl.com

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If you have used our forms to contact us in the past but have not received a reply, your ISP or e-mail client may be blocking e-mail from Tom.com. If you suspect this is happening, please consult the help section of your e-mail program to see how to relax or remove the settings that filter or block mail. Once you've established that you should be able to receive mail from us, please contact us again with your question.

Want to check if your ISP or e-mail client is blocking mail from Tom.com? Try subscribing for a Special Occasion Reminder. If you don't receive it on the date you specify, you will know that messages from Tom.com are being blocked or deleted automatically.

You can try to send E-mail to our Hotmail E-mail box , our Hotmail E-mail is write on Contact Us page .

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Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ctrlcopy@hotmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ctrlcopyhotmail.com and send your item to: {Address}.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: {Address}

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Catalog Orders

If you have a Fire Mountain Gems catalog in hand, and would like a quick and easy way to place your order by catalog order number, click the Catalog Ordering link above for Catalog  Ordering. You won't believe how easy it is.

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We offer wholesale prices at quantity levels. The more you buy, the better the prices. We believe that:

Value = good quality + a good price.

While no company can be the lowest on everything it offers, we are lower than the vast majority of companies that we have compared. This includes companies that sell"wholesale" and companies that have "retail/wholesale/distributor" pricing. We invite you to compare our prices and our quality. We feel that you will find us on the top of your list for companies with which you want to do business.

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